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Requesting Candidates for Senior Associate-Operations

2.00 to 7.00 Years   Thane   16 Aug, 2022
Fiserv India Pvt Ltd
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    English is must,need to be flexible in working requirements.2 to 7 years experience in card payments industryHandling issues routed from emails related to the payment gateway / POS disputes ( charge back & Retrieval issues) from the merchants.Scrutinizing the documents pertaining to charge backs and retrievals.Handling escalation of charge back disputes/amendments of the merchants queriesHandling escalations calls and providing resolution accordingly.Knowledge of scheme portal is must.MIS report generation and coordinating with relevant teams on documents pending from the merchants and acquiring the same.Customer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyGraduate in Commerce background,

Keyskills :
posqualityreport generationcustomer relationssalessetinsurance

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