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Job Location | Thane |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Criteria, Eligibility and Job responsibilities :Preferred 7 to 10 years experience in a client focused environment in payments industry.Implementing and maintaining new and existing client accounts.Taking ownership for query analysis, investigating and resolving client queries.Managing query responses via telephone, email & internal systems ensuring SLAs are consistently achieved.Analysis of statistical and production data in order to identify solutions to client issues.Monitoring operational performance of services, identifying trends in queries and making suggestions to reduce future query levels.Interacting with internal team members, departments and management to improve efficiency and effectiveness of the unit and handle escalations.Client focused, with the ability to identify, empathise with and satisfy client needs.Advanced problem-solving skills and proven ability to think logically.Ability to schedule tasks to manage time and priorities.,
Keyskills :
salescustomer servicebusiness developmentmarketingcustomer relationsproblem solvingidentifying trendsslasemailanalysispaymentsscheduleownershipmanagement