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COE Data Ops Assistant Manager

3.00 to 5.00 Years   Thiruvanananthapuram   27 May, 2020
Ernst & Young
Job LocationThiruvanananthapuram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • Understand the functioning of the engagement tools and client ERP systems involved in global service delivery
  • Work with the EY tax teams and understand their current data requirements and fulfill their data needs
  • Work on documenting the current process from the EY tax teams with process maps with details at Level 5
  • Design thinking to develop standard processes and work with the business to implement the new processes
  • Good communication skills to conduct trainings and process demos
  • Ability to break tax rules and analysis into business rules
  • Publishing weekly reports to the leadership displaying the progress of the project
  • Working knowledge of account reconciliations, reviewing TB , preparing fixed asset registers and posting entries into accounting systems
  • Customer Experience: Should be able to drive Customer experience across all engagements he/she is managing
  • Delivery and expansion/growth of their current business and Customer Retention
  • Reporting escalations to the Manager and consulting on solutions before implementing
  • Coaching and mentoring their team members
  • Where skill gaps are identified, consulting and providing constructive feedback to the individual, the counselor (if it s not them) and the Manager
  • Team Utilization: Ensure Effective utilization of Resources
  • Quality: Ensure zero errors and escalations for deliverables across all engagements he/she is managing. Ensure there is no rework.
  • Absenteeism: Ensure no unauthorized Team/staff absenteeism
  • Team Morale: Follow up on any issues and resolve them. Also ensure Attrition Less than company standard.
  • People Growth: Ensure People upskilling and Badge Compliance.
  • Reporting Health of the Business: Reports Health of the team to Manager and Leaders in the US along with other Business owners and Stakeholders.
Technical skills requirements: We are looking for candidates with the following:
  • Bachelors or Master s degree, preferably Commerce or Business management
  • Experience in working in a multi-cultural and team environment You will need to:
  • Have effective communication skills - both written and oral.
  • Demonstrate strong organizational skills and structured thinking abilities
  • Demonstrate strong Interpersonal, Automation and Analytical skills
  • Demonstrate an eye for detail
  • Be flexible and willing to adjust responsibilities to align with developing business needs
  • Be proficient in Word/PowerPoint/Excel/Visio - working knowledge of MS office.
,

Keyskills :
sales mis accounts tat banking effectivecommunicationskills technicalskills customerexperience communicationskills constructivefeedback effectivecommunication financialjustification tatementsofworksow

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