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Department Manager

2.00 to 3.00 Years   Vadodara   17 Jan, 2021
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Increasing Loyalty Base

  • Maximizing the first citizen enrollments
  • Push maximum number of app downloads in the store.
    • Customer Care

      • Customer assistance management
      • Seeking feedback actively
      • Active interface with the customers and detailed feedbacks to be taken for areas of improvement.
      • Omni Chanel - Smooth exchangesreturns for a hassle free after sale experience.
      • Ensuring smooth cashiering on the floor
        • Product Knowledge

          • To ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously.
          • New product information communication to all CCAs
          • Training team members on mobile app usage and features (FAB).
            • Team Management

              • Motivating CCAs
              • Focus the team to achieve targets
              • Reviewing the performance Identifying developmental needs
              • Training the team
,

Keyskills :
salescustomer serviceretailinventory managementmarketingcustomer caresales processteam managementproduct knowledgeprocess orientationcustomer assistanceomnicarebasicmobilefashionloyaltyreviewstrainingfeatures

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