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Job Location | Vadodara |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Manufacturing |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
Manage the CS&Q in the PlantVOC : Voice Of the CustomerInteract regularly with customers to better understand their expectations and concernsRepresent the voice of customer and drive the customer centricity within the entityInfluence the decision process of their entity to always consider the voice of the customers (SPS, etc.)Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action planQuality ExcellenceRun CS&Q related processes (Issue to Prevention)Run the Product Return Management (Analysis and Expertise Center if any)Drive Quality Excellence all along the value chain (E2E)Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvementConsolidate all Non-Quality Costs and drive improvement actionsAlert the management on issuesContribute to the Tailored Supply Chain implementationQuality SystemImplement the Schneider quality policy, define CS&Q roles, targets and objectives within the entityAdvocate to drive and implement the Global directives and policiesManage the Quality Management System of the entityManagement & networkingNetwork continuously with CS&Q teams to ensure their entitys needs are understood and consideredIdentify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q teamsBe responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being., *Main activitiesManage the CS&Q in the PlantVOC : Voice Of the CustomerInteract regularly with customers to better understand their expectations and concernsRepresent the voice of customer and drive the customer centricity within the entityInfluence the decision process of their entity to always consider the voice of the customers (SPS, etc.)Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action planQuality ExcellenceRun CS&Q related processes (Issue to Prevention)Run the Product Return Management (Analysis and Expertise Center if any)Drive Quality Excellence all along the value chain (E2E)Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvementConsolidate all Non-Quality Costs and drive improvement actionsAlert the management on issuesContribute to the Tailored Supply Chain implementationQuality SystemImplement the Schneider quality policy, define CS&Q roles, targets and objectives within the entityAdvocate to drive and implement the Global directives and policiesManage the Quality Management System of the entityManagement & networkingNetwork continuously with CS&Q teams to ensure their entitys needs are understood and consideredIdentify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q teamsBe responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.
Keyskills :
quality management systemsupply chainpeople managementmanagement systemquality managementcustomer satisfactionperformance managementcompetency development