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| Job Location | Vadodara |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Site Engineering / Project Management |
| EmploymentType | Full-time |
City: BarodaState: GujratPostalCode: 400078Recruiter: Adam -Created Date: 19-08-2019Responsibilities:Understand customer environment and plot a roadmap for the deployment and integrationproject.Plan periodic rule reviews for key customers.Troubleshooting and performing deep level analysis for technical issuesRepair and recover from hardware or software failures. Coordinate and communicate withimpacted clients/partnersChange Request Planning, Execution, testing and Rollback PlanApply patches and upgrades on a regular basis and ensure all are up to date at all times.Plan Change activities w.r.t issues/Solutions observed during operationsFollow-ups for fixing, workaround, RCA, knowledge sharing & escalations from L2Working with customers/employees to identify problems and advising on the solutionLogging and keeping records of customer/partner queriesUpdating self-help documents FAQ/Knowledge Base to assist customers, partners & employeesWorking with field engineers to visit customers/employees if the problem is more seriousTrain and coach L2 engineers to enable them to work as independently as possibleNeed to be available 24/7 to handle escalated issuesOnsite engineer has to work from client site and solve all their technical issues as an whenrequiredMust have Good understanding technology standard security settings and should be able toadvise customer on any bottleneck on their systemIndustry: ITSalary Range: As Per Industry Standards.Openings: 1,
Keyskills :
troubleshootingnetworkingcomputer hardwareoperating systemsbackupmusic makingknowledge sharingrcaadamplotvisittestingrecordsreviewshardwaresoftwaresecurityplanninganalysis