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Senior Manager - Operations - BFSI

4.00 to 8.00 Years   Vadodara   06 Jun, 2023
Serving Skill
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BDOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    UK/US ShiftExperience : 5 YearsWorking Days : Mon - Fri Key Responsibility Area: - Establish effective process controls and review these controls regularly.- Monitor day to day tasks and ensure accurate delivery on time. Effectively manage and address client escalations.- Monitor performance of the process based on agreed KPI/SLAs and manage review/governance calls with client.- Effectively manage team, plan career progression and deal with staff grievances.- Recruit and manage talent as per process requirement including ramp-ups and replacements.- Ensure adherence to compliance including internal and external audits. For example, BX audits, ISO Audits etc.- Continuously work on process standardisation, optimisation and improvement. Diver and support Transformation projects to add value.- Create opportunities to farm more business from the owned accounts by cross-selling/up-selling. Desired Skills (ASK)Attitude :- Professional Attitude- Self-Motivated Skills- Excellent communication skills (written and verbal both)- Logical Thinking- Time Management- People Management- Multiple Client/Account Management Knowledge- Strong Domain knowledge of F&A outsourcing.- Excellent communication & presentation skills- Ability to plan, multi-task and manage time effectively- Problem solving and Critical thinking- Committed to personal growth & self development- Proactive in approach and practice Continuous Improvement.This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
compliancemisbusiness

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