Recruiting For Cabin Crew And Front Office

Job Description

CABIN CREWCabin crew jobs involve a lot of hard work and commitment but the rewards can be excellent. The leading airlines such as British Airways, Qatar Airways, Emirates, Thomas Cook and recruit large numbers of cabin crew and are often seeking individuals with customer service experience and language skills.Cabin Creware a vital part of commercial aviation for a number of reasons. Their role is to provide a high standard of customer care, but equally, they are responsible for ensuring that all the passengers are safe and secure before, during and after a flight. What do cabin crew do The day-to-day tasks of cabin crew can vary depending on whether you are working as part of a long-haul or short-haul team. General duties include:

• Taking part in pre-flight briefings about the flight, the passengers and the schedule.
• Performing pre-flight checks to ensure that security equipment is working properly and that the plane is stocked with enough food for the flight.
• Greeting passengers as they board and directing them to their seats.
• Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment.
• Ensuring that hand-luggage is securely stowed.
• Making announcements on behalf of the captain.
• Serving food and drink.
• Selling duty-free items.
• Performing first aid if necessary.
• Ensuring that passengers follow safety procedures in an emergency.
• Making sure that passengers leave the plane safely.
• Completing flight reports after the journey.

You will need a good secondary education with a minimum of GCSE in English and math (grades A*-C or 9-4). Further study, such as A-levels, a foundation degree or even a degree in subjects such as languages, leisure and tourism, and hospitality management may make your CV more attractive to employers.Being able to speak another language is a particularly attractive asset as you will be coming into contact with customers from all over the world on a daily basis.

• A minimum height restriction as you will need to be able to reach all the safety equipment in the aircraft
• A minimum age restriction which is usually 18 Job Description for hotel Airport RepresentativePrimarily responsible to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assistshotelguests during pick and transfer. Receive VIP guests at the airport on behalf of the hotel and provide required assistance.Additionally act as the hotels ambassador at the airport and promote the hotel rooms, facilities and services according to the hotels operational standards. AIRPORT REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
  1. Handling guest arrival with pick up request, and arrange the transportation.
  2. Assist with guest luggage as and when required.
  3. Give all hotel facilities information to the guest and assists them in to the car.
  4. Inform reception manager,conciergeor guest relation officers when VIP on their way to the hotel.
  5. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
  6. Stand by at the arrival terminal for every flight arrival.
  7. Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to theexpected arrivalsof each airport rep.
  8. If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.
  9. Escorthe guest to the official car rental and deals with authorized car rental staff.
  10. Any changes on arrival and departure flight must be reported toFront Officemanager and chief concierge.
  11. If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.
  12. Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotels personnel. Submit names and arrival flight numbers to meeting service staff.
  13. Ensures the neat of appearance and grooming of airport representative officers.
  14. Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval ofHospitalityManager or Chief Concierge.
  15. Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.
  16. Maintain detailed knowledge of all facilities and services offered by the hotel.
  17. VIP guests to be welcomed at the airport and ensure transportation is arranged.
  18. Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.
  PREREQUISITES:Education:Ability to read and write in English language, other languages are an advantage in this position. A graduate in related fields with vocational certificate, diploma and bachelor degrees. One or two yearsExperience:Previous hotel-related experience desired, Experience in operating Computers.

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customer servicecruising boarding