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| Job Location | Vishakhapatnam |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Hotel / Restaurant |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility. Self-confidence, motivation, drive and tenacity. Ability to enhance organizational performance. Ability to clearly delegate tasks and responsibilities. Ability to think strategically, inductively, and creatively. And the propensity to recognize and acknowledge other peoples ideas. Manages and motivates front office teams in order to provide high quality services for guests Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Visakhapatnam Varun Beach. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. Keeps track of the standard of services delivered, based on guest comments and quality audits Updates and Checks that information in the directory and e-directory is up-to-date. Personally welcome and escort all guests of Novotel Visakhapatnam Varun Beach. Authorize courtesies for V.I.P s. Ensure that regular training is conducted as per the standards. Ensures that guests have a smooth running stay at the hotel Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales, by up selling. Ensure that the log book is maintained. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date.a) C formsb) Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Office Assistants.,
Keyskills :
sales marketing ustomerservice baggagehandlingsystems leadershipskills standardoperatingprocedures culturalawareness frontoffice frontdesk