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Application Support

5.00 to 13.00 Years   Ahmedabad   22 Nov, 2022
Arrow Electronics India Pvt Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaApplication Programming / MaintenanceGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position:Application SupportRoles & Responsibilities:-Execute core ITIL functions such as Incident Management and Change Management adhering to processes built with a strong customer focus.Configure application monitoring tools, contribute to maintain high availability, 100% Application uptime and stable user experience under heavy load conditions in 24X7 SaaS Environment as per SLASupport automated, robust, scalable SaaS application software deployments, maintenance, troubleshooting and issue escalations.Investigate failures, identify root cause and implement remedies as part of continuous.Improvement effortProficient in building and troubleshooting complex queries for relational databases. Ability troubleshoot NoSQL databases.Support Disaster Recovery & Business Continuity efforts across applications.Experience with enterprise web-based application administration and troubleshooting, familiarity with JSON, XML and troubleshooting REST APIs.Collaborative spirit and ability to unite stakeholders to clearly define and assess the technical feasibility of change and feature requests for the e-commerce platform.Strong written communication skill with aptitude towards technical visualizations, features and workflow documentation, including SOPs, flow diagrams, end user documentation and knowledgebase creation.Demonstrate a powerful sense of customer service, teamwork, work ethic and positivity.Ability to work SMART under extreme pressure with very little or no supervision.Must Have Skills:-Willingness to work in rotational shifts 24X7Technical support experience in commercial web application with proficiency in Java or Microsoft .NET C#. technology stack on Windows/Linux platforms.Experience in supporting applications on Cloud Platforms, preferably Microsoft Azure.Experience with Microsoft Azure IaaS and PaaS services i such as service fabric, stream analytics, IoT hub and power.Hands-on experience in administering Java application servers in a SaaS production env ironment running JBoss, WebSphere, WebLogic, IIS or Apache Tomcat.Experience in either SQL, NoSQL, NewSQL technologies like MySQL, MongoDB, Cassandra etcExperience in application monitoring and performance monitoring using standard tools such as Azure monitor, AppDynamics, Splunk, etc.Experience in enterprise B2B e-commerce platform (such as Hybris, Intershop) support.Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues.A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud servicesGood to have CI/CD tools to understand the production deploymentLocation:IN-GJ-Ahmedabad, India-Ognaj (eInfochips)Time Type:Full timeJob Category:Engineering Services,

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