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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Investment Banking / M&A |
| EmploymentType | Full-time |
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategyUnderstand and implement goals and vision in unit /area to fit in to overall ITO/country plans.Identify and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activitiesBusinessMaintain service level agreement metrics on turnaround and accuracyUse metrics to drive decisions around service delivery improvements.Maintain and improve service levels & customer expectationsProcessesIdentify opportunities for process improvements and remove process bottle necks .Assess process health (through key metrics) & identify broken processes that requires redesignUse customer/stakeholders feedback to continuously re engineer processesSuccessfully implement best practices into own team and migrate them to other teams/ unitsUse customer feedback to continuously re engineer processes using digitization and straight through process approach.Work with multiple teams ( Technology and Operations) to arrive at the end state processLiaise with other units within the Bank for operations related issues/updates/support required including those relating to CLPU,Custody etc.People and Talent Lead a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals)Strong individual engagement with team membersEffective delegation capabilities which ensures development of subordinatesEffectively manage improvement of underperformers.Effectively manage team to control attrition to minimum levelRisk ManagementEnsure prompt and early escalation of both existing and potential risk issuesFacilitates meaningful root cause analysis ( not just categorizing errors) and implements corrective actionsAwareness and Respect of local regulations, group and business policies, business standard procedures and best practicesManage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entriesEnsure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.Governance Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same.Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.Our Ideal CandidateBCOM,LLB,
Keyskills :
salesmisaccountstatbankingrootcauseanalysisinternalauditservicequalityservicedeliveryriskidealootcauseservicelevelservicelevelsfitrootturnbrand