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BMC Remedy

6.00 to 10.00 Years   Ahmedabad   09 Jun, 2020
IBM India Pvt Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. To lead in this new era of technology and solve some of the worlds most challenging problems.Your Role and Responsibilities This role is responsible for design, development, deployment and maintenance of IT infrastructure, application and business service monitoring, alerting and reporting. Responsibilities:

  • Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
  • Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB
  • Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
  • BMC Atrium CMDB, Reconciliation Activities, AIE
  • Approval Server Configuration
  • Incident management, Change Management, Problem management
  • Remedy knowledge management
  • Service Level Management
  • Asset Management
  • Service Request Management
  • DSO, Email Engine, Web Service
  • Integration of ARS Application with Third Party tool
Required Technical and Professional Expertise
  • 6-10 Years of Experience BMC Remedy
  • BMC Action Request System 7.x, 8.x
  • BMC Remedy ITSM 7.x/8.x Installation, Configuration, Administration
  • BMC Remedy ITSM Implementation
  • Development
  • Customization
  • CMDB 2.x, Atrium Core 7.6/8x
  • Foundation data configuration
  • BMC Analytics for BSM
Preferred Technical and Professional Expertise
  • Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
  • Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB
  • Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
  • BMC Atrium CMDB, Reconciliation Activities, AIE
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. Its a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
bmcremedyarsystem ServiceRequestManagement BmcRemedy ActionRequestSystem CMD IncidentManagement emedyknowledgemanagement ITSMARSystem BBMCRemedy ITSMProblemManagement

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