Bulk Teller Authoriser

Job Description

A.Summary of the general nature of the job Cash acceptance from CMS customers.Ensure smooth, error free and secured operations of Bulk Cash Counter.Payment to ATM Cash InTransit Vendor.Cash Deposits and Withdrawal of Rs.5 lakhs and above for all walk-in Corporate, Financial Institution Group, Emerging Corporate Groupclients, Retail customers.Reporting of large value transactions and review suspicious transactions.Accepting Cash deposits from the banks collection executives and agents.Door-step banking transactions.B.Description of the broad function and scope of the position Operate as the Vault Custodian.Authorisation of the entries inputted by teller with high level of accuracy.Priority processing of Imperia and Preferred Customers.Ensure to conduct error-free operations.Efficiency related Operations.Co-ordination with Currency Chest on daily basis for easy movement of cash from/to Chest.Fake note manual rejection checking from Note Sorting Machine with high level of efficiency.Supervise the Teller counters.Monitoring of Sorting activity on Note Sorting Machines.Cash management and liaison with Currency Chest.Indent for Stationery at appropriate reorder levels.Checking/monitoring of EOD reports, Batch Journal Report/Instruments issued report/ EOD cash position/System Interface entries etc.Monitoring of Dummy, Suspense, Deferred, Payable/Receivable accounts, Reconciliation and maintenance of Suspense Accounts register as per the required format.Monitoring the CCTV recording on a daily basis.Monitoring the smooth functioning of assests like Note Sorting Machine, Note counting machines, Fake note detectors, Ultra Violet machines and CCTV equipment.Efficient Lobby Management - Queue handling Ensure proper housekeeping, upkeep etc.of the Bulk Cash Counter.Ensure to deliver quality service to the customer.Manage irate customers.Ensure client satisfaction and resolution of all queries.Recording complaints as per the specified process.Resolving all complaints received by self, branch, other units within the stipulated TATs pertaining to Teller area.Monitor all complaints received and ensure that staff are resolving/closing them within the turn-around-times.Improve customer/vendors communication on closures.Check with customers/vendors if the process of complaint has been managed well.Preventive complaint management seek feedback from customers/vendors towards service requirements.Propagate amongst the staff, the importance of procuring feedback from customers/vendors on a regular basis.Reporting of fortnightly Suspense/Suspect/ TOD reports.Reporting of all Large cash transactions.Maintenance of Cash Shortage/ Excess Register.Maintenance of Fake Note register and its monthly reporting to Currency Chest.Maintenance of Voucher Movement Register.Periodic exchange of Vault/Defender/FRFC keys lodged with other branch.Filing of System interface reports.Reporting of fake/short/excess notes to respective Retail Branch Managers, Relationship Managers on a daily basis.Reporting of daily activity/EOD cash balance at Bulk Cash Counter to Branch/Supervisors.Ensure that all tellers are adequately trained on the Products of the bank.Ensure that desired level of sorting is achieved during the day through usage of the Note Sorting Machine and to monitor the ADFC staff sorting productivity.Ensure that all staff are trained on the process to be followed, both existing and amended.Monitor Staff productivity and guide on improving the productivity in conjunction with the Bulk Cash Counter Head.Ensure that all Tellers are provided relevant training on a regular basis.SkillsBanking Product & Process KnowledgePlanning and Organizing SkillsGood Communication Skills.Analytical and logical thinking,

Keyskills :
bankingatm forexcasa managementcash balance mail sortingcash management corporate liais