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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Animation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
JobDescription : Segment - Corporate Role Client Relations Specialist Location Ahmedabad Grade 08A The Team Client Relations (CR) is responsible for handling inbound queries received via email and phone, resolving them or triaging to the appropriate department. The team is the first point of contact for both internal and external clients and as such needs to ensure that providing exceptional customer service is their top priority. Responsibilities Client Relations Specialist would be responsible for * Answering and resolving queries received via emails & phone calls from both internal and external clients. * Triaging queries that cannot be resolved by the CR team to the appropriate department. * Liaising with Sales Representatives and Account Managers, as and when required. * Ensure that requests are handled within agreed TAT & escalations are coordinated with the senior team members. Required Skills: 1. Graduate/ Post Graduate in any background. 2. Excellent written and verbal communications skills. 3. Strong research skills are critical. 4. High degree of accuracy and attention to detail. 5. Ability to multitask in a highly complex, fast-paced environment. 6. Strong organizational skills required to prioritize work and meet established deadlines. 7. Commitment to excellent customer service About S&P Global Market Intelligence : At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/ marketintelligence S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.,
Keyskills :
credit alpha sales it email tat research dynamics civil business marketintelligence customerservice externalclients operationsintegration clientrelations governmentagencies