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CSO (Customer Service Officer) SPARC (Direct Sales)- Gujarat

1.00 to 3.00 Years   Ahmedabad   20 Aug, 2020
GenNext India Private Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Introduction: SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived. This position will be responsible for customer service, retention and sales to existing MLI customers through relationship building.KEY RESPONSIBILITIES:A. Cross sell / Up sell

  • Work on every lead allocated from HO team
  • Identify financial goals of customers and provide financial planning assistance.
  • Pitch products as per need of the customer Convert leads into new sale.
B. Customer Service/Retention through relationship management
  • Establishing and strengthening relationship with allocated customer base
  • Collection of due premium from customers
  • Collection of additional document requirement related to reinstatement
  • Generate interest of the customer to buy another product post providing proper service.
Measures of Success Execution measures
  • Collection of due premium as per target.
  • Service resolution percentage/TAT
  • Meet cross sell/up sell business targets
  • Customer satisfaction score
Key competencies/skills required
  • Building relationships ability to influence customers
  • Building collaboration
  • Detail-oriented
  • Customer centricity.
Key Relationships Management (Internal /External) Internal :
  • Head of SPARC, Field Ops, Training, HR
  • External: Customers
Required Candidate profileDesired qualification and experience
  • Graduate in Management
  • Must have a minimum of 1+ years experience.
  • Experience in managing customer relationship
  • Knowledge of Insurance sales and related processes
,

Keyskills :
bankingsalescustomer serviceaccountsinsuranceinsurance salesfinancial goalsfinancial planningcustomer relationshiprelationship managementsparctrainingbusinessplanningretention

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