Customer Care

4.00 to 6.00 Years Ahmedabad 10 Apr, 2020

Job Location	Ahmedabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Manufacturing
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Responsibility

To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
To ensure adherence to scheduled maintenance services thru service dealerships
To build & manage relationships with all customers
To ensure timely availability of spare parts at service dealerships covering all models
To meet service revenue targets & timely service payment collections
To establish & develop service dealer network
To ensure that all service dealerships adhere to required service norms & skilled manpower
To develop service network capability by coaching, motivating & guiding channel
To ensure Product reliability by tracking & resolving key service problems in the area
To send timely Market Intelligence and MIS reports to headquarters at Mumbai

Experience - 4-6 years

Industry - DG, Power Plant

Qualification - BE / B. Tech / Elec / Mech.

General Requirements

Result Orientation with Execution Excellence
Customer Focus
Leveraging Human Capital

Keyskills :
service center operationspower plant mis reportinghuman capital capital marketdealer network customer focusmarket intelligence

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