Customer Care Manager (Female Candidate Only)

6.00 to 9.00 Years Ahmedabad 21 Jun, 2023

Job Location	Ahmedabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Astrology
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady
basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.

MBA or equivalent degree
7+ years of proven experience in customer service &
Must have experience to lead a team.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills

Keyskills :
performance managementcustomer servicephone etiquettemanagementcustomer care

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Customer Care Manager (Female Candidate Only)

Job Description

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