hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Care Officer

1.00 to 6.00 Years   Ahmedabad   16 Dec, 2024
Talish Solutions
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryFinTech
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    We have an opening for Customer Care Officer our client in Ahmedabad. Customer Care Officer - Healthcare Fintech CompanyLocation: AhmedabadPosition Overview:We are seeking a proactive and customer-focused Customer Care Officer to join our healthcare fintech company. The role involves managing inbound and outbound calls, handling email inquiries, and ensuring excellent customer service. The ideal candidate will be skilled in communication, problem-solving, and customer relationship management.Key Responsibilities:1. Call Management:o Handle inbound calls from customers, addressing queries and providing accurate information.o Conduct outbound calls for follow-ups, feedback collection, and customer support.2. Email Support:o Respond to customer email inquiries promptly and professionally.o Escalate complex queries to the relevant departments and ensure timely resolution.3. Customer Relationship Management:o Maintain a high standard of customer service to ensure satisfaction and loyalty.o Address complaints efficiently and ensure resolution within the defined SLA.4. Data Management:o Record customer interactions, feedback, and resolutions in the CRM system.o Generate reports on customer service metrics and suggest improvements.5. Collaboration:o Work closely with internal teams to address customer needs and improve processes.o Assist in the development and implementation of customer care policies.Qualifications and Skills:Bachelors degree in any field (preferably in Business, Finance, or Healthcare).1-3 years of experience in a customer service role, preferably in fintech or healthcare.Proficiency in handling inbound and outbound calls and managing email communication.Excellent communication and interpersonal skills.Knowledge of CRM tools and MS Office.Problem-solving mindset with the ability to work in a fast-paced environment.Kindly share your CV at hidden_emailSmit BhavreTalish Solutions91 hidden_mobile / hidden_emailwww.talishsolutions.com

Keyskills :
customer careoutbound callinginbound calls

APPLY NOW

Customer Care Officer Related Jobs

© 2019 Hireejobs All Rights Reserved