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Customer Service

0.00 to 3.00 Years   Ahmedabad   06 Sep, 2023
Tech Mahindra Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Designation: Associate Customer SupportLocation: AhmedabadFreshers are eligibleMinimum qualification - 10+2Language proficiency required: Hindi & EnglishWork From OfficeImmediate Joiners24*7 environment, 6 days working with rotational weekly offPosition Summary: Handle live contacts of customers and provide appropriate solution to their queries***Prior Experience in Ecommerce preferred***Roles and Responsibilities
    • Handle phone calls with customer queries and provide resolution to end users
    • Escalate priority issues per Client specifications to the immediate lead as applicable
    • Provide inputs on process changes and best practices.
    • Stay updated with new updates, process changes and updates.
    • Maintain Exemplary Attendance and Punctuality
    Key Deliverables (KRA Measure)
    • Provide exemplary customer satisfaction
    • Meet quality standards on all handled contacts
    • Complete 9 hours of staffed time on all rostered days
    • Handle contacts while maintaining KPI targets as per agreed limits
    • Applicants Specifications & Qualification:
    • Excellent customer service skills
    • Excellent verbal communication skills in Hindi & English languages
    • Typing skills of 25 WPM and 85% accuracy
    • Passionate towards serving the customer and displays high levels of customer obsession
    • Open to work in rotational and night shifts
    • Candidate must be college or vocational school graduates or possess comparable work experience

Keyskills :
customer servicebpo operationscustomer carecustomer service operationsbpo voicebpo hiring

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