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Customer Success Manager

9.00 to 14.00 Years   Ahmedabad   07 Mar, 2023
HR Ace
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities Job Description Key Role Deliverables:
    • Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr.) and long term (12 months)
    • Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.
    • Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customers challenges (scoping & solutioning).
    Ring fencing the existing customers through churn management Right Person (Qualification & Experience):
    • Understanding IT footprint of customer.
    • Understanding of customer Industry domain including terminologies, past and emerging trends
    • Understanding of IT landscape and emerging trends of multiple industries
    • Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with TTL offering and increase EPPC
    • Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products
    • ~ 3 to 4 years of Team handling exposure
    • Total Experience of 9 14 Years
    • Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable
    • Market Research and Analytical Skills
    • Graduate or Post Graduation from reputed university
    Sales Certification on Data, Voice, Cloud will be an added advantage ,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingcustomer life cycle managementlife cycleteam handlingcross sellingemerging trendschurn managementconsultative sellingbusiness requirementsrmssetttlcloudbridge

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