| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
Department: Client Services Description Manage and supervise a team of Customer Success Managers Lead outcomes for client renewals, expansion, and advocacy When needed, manage a small portfolio of clients: maintain relationships, optimize product performance, facilitate onboarding calls, business reviews, check-ins, and surface upsell opportunities to growth partner Develop strategic team initiatives and KPIs for the CS team Ensure CS team is able to achieve quarterly OKRs, and provide clear reporting on metrics Regularly assess team processes to proactively identify risk factors and new growth Establish a deep bench, helping your team to develop skills to enable strong customer relationship Develop scalable and innovative customer programs that result in positive, measurable interactions with the CSS team and with the Glassdoor platform. Make data-driven decisions, regularly analyzing and improving upon team processes by identifying risk factors and growth opportunities. Establish yourself as a trusted advisor by understanding client needs, industry trends, and translating those into impact-drive solution for clients 4+ years most-recent experience in a customer centric role 8+ years experience in a management-level, client-facing role Strong demonstration of leadership and mentorship Proven ability to manage multiple projects at once while paying strict attention to detail Excellent organizational and influencing skills Excellent skills to create present to C-level, and top strategic customers Public speaking skills Excellent analytical skills 5 Days a Week Stable and rapidly growing company Opportunity to work with a fun, amazing and talented team Great benefits Mediclaim and paid holidays (per year) Exciting and innovative work environment Monthly and quarterly events include: birthday celebrations, ice cream socials, etc Alternatively, you can apply to this job using your profile on one of the following sites: 3001 Oakmead Village Drive Santa Clara California 95051,
Keyskills :
css risk silicon seo marketing ice enewals business clevel surface metrics holidays benefits reviews