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Customer Support

1.00 to 4.00 Years   Ahmedabad   07 Apr, 2025
United HR Solutions Pvt Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryFinancial Services
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Company Details:Our client company is your trusted finance outsourcing business partners. They are harness numbers, unleash cost-saving strategies, and drive operational efficiency. With their outsourced accounting services, we become your reliable ally, ensuring precise and punctual results.Job Profile: -
    • Handle customer inquiries via phone, email, and chat regarding financial services, transactions, and account management.
    • Provide accurate information on finance-related queries, including billing, payments, and account statements.
    • Assist clients in resolving account discrepancies, processing requests, and troubleshooting financial issues.
    • Collaborate with internal teams to escalate and resolve complex financial concerns.
    • Maintain a record of customer interactions, transactions, and follow-ups in CRM systems.
    • Ensure compliance with financial regulations and company policies in all customer interactions.
    • Identify opportunities to enhance customer experience and suggest process improvements.
    Desired Candidate: -Any graduate with 1-3 years in customer service, preferably in finance, banking, or outsourcing services.Strong communication and problem-solving skills. Ability to multitask and work in a fast-paced environment.Contact Person: -Neha Sharma hidden_email

Keyskills :
handling client callshandling customer queriesnon voice processcustomer servicevoice supportcustomer supporthandling customer calls

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