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Customer Support ( solar industry)

Fresher   Ahmedabad   22 Aug, 2025
CONNECT CARE SERVICES
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support Executive (After-Sales)Role: Handling post-sales customer service for Australian solar clients, ensuring high-quality support, timely resolution of issues, and customer satisfaction.Location: Ahmedabad, IndiaShift Timing: 4:30 AM 1:30 PM (Monday to Saturday)Salary Range: 25,000 30,000 per monthAbout the Role We are seeking a proactive and customer-focused Customer Support Executive from Solar Industry (After-Sales) to join our team in Ahmedabad. In this role, you will be the primary point of contact for customers after installation, ensuring a smooth post-sales experience. You will handle queries, provide basic troubleshooting, coordinate with internal teams, and maintain strong customer relationships.Key Responsibilities
    • Act as the first point of contact for customer queries and service requests after sales and installation.
    • Manage inbound/outbound calls, emails, and chat support in a professional manner.
    • Address customer issues, troubleshoot basic solar system problems, and escalate technical matters to relevant teams.
    • Coordinate with operations, technical, and service teams to ensure timely resolution of complaints.
    • Maintain accurate records of customer interactions in CRM systems.
    • Follow up with customers to ensure issues are resolved and satisfaction levels are high.
    • Provide feedback to management regarding recurring issues to improve products and services.
    • Support warranty claims and service-related documentation.
    Requirements
    • Bachelors degree or diploma in any field (preferred in Business, Engineering, or related).
    • 1 - 3 years of experience in customer service, preferably in the solar/renewable energy or related technical industry.
    • Excellent communication skills in English (written & verbal).
    • Ability to handle customer queries with patience, empathy, and professionalism.
    • Basic technical understanding of solar products will be an advantage.
    • Strong organizational and problem-solving skills.
    • Proficiency in MS Office and CRM tools.
    What We Offer
    • Opportunity to work with a fast-growing Australian solar brand.
    • International client handling experience.
    • Competitive salary package of 25,000 30,000.
    • Professional development and growth opportunities.
    • Supportive work environment in Ahmedabad.
    How to Apply Interested candidates may share their updated resume with the subject line Application Customer Support Executive (After-Sales). hidden_email or hidden_mobile

Keyskills :
customer handlingsolar energyinternational call centerafter sales supportaustraliancustomer supportrenewable energyremote customer handling

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