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Executive- Customer Service ( Women Candidate only) @ Ahmedabad

3.00 to 5.00 Years   Ahmedabad   15 Jun, 2022
SHV Energy Pvt Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryOil & Gas / Petroleum
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Order receipt and Clubbing / SAP - Order processing for Cylinders & Bulk
    • Facilitate Customer complaint Mgmt related to Cylinder Customers and Franchisees
    • Payment Follow Up / Proactive calling for Payment / Payment knocking against invoice
    • Co-ordinate to fulfill orders as per Service Standards of Cylinders & Bulk
    • Follow up for BG renewal & updating details in SAP
    • Ensure Optimum Secondary Distribution cost for Cylinders & Bulk load
    • Follow up for PESO License of Cylinder Franchise & Bulk Customers
    • To co-ordinate for data for master creation of new customer in SAP
    • Ensure timely and accurate Price updation
    • Price Communication to customers
    • Stock updation of ALDS
    • Handling Customer queries related to dispatches, financial statements, new connection etc.
    • Custodian of Agreements / BGs
    Key Competencies
    • Interpersonal Skills
    • Communication Skills- Verbal & Written
    • Listening Skills
    • Problem Analysis and Problem Solving
    • Attention to detail and accuracy
    • Customer Service Orientation
    • Adaptability and Initiative
    • Achieving Personal Work Goals & Objectives
    Desired Candidate Profile
    • Qualification - B.Com graduate
    • 3-5 Years of Experience in Customer Service role
    • Profound knowledge of Excel and PowerPoint
    • Working knowledge of SAP SD Module
    ,

Keyskills :
sapidocsap sdservice standardsorder processing

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