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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | Front Office / Guest Relations |
| EmploymentType | Full-time |
Guest Experience Leader Locations South West Primary responsibility The Guest Experience Leader interacts with the guest at every stage of the Customer Journey thus ensuring customer satisfaction. Qualification Hotel Management Graduate Typical Work Experience 1 to 3 Years Key Responsibility Areas Partners with maintenance and dining room crew to ensure that the restaurant is clean , well - maintained , and properly equipped to meet guests needs at all times Pays special attention to assist families with children and guests with special needs throughout the customer journey (e.g. , getting down on one knee when talking to a child , carrying trays , helping to find seating) Provides a personalized , authentic greeting / farewell to guests entering / leaving the restaurant , opening the door when possible Stays informed and shares restaurant promotions and special offers with guests . Engages and assists guests with ordering using the self - order kiosks and can capably troubleshoot common issues Encourages guests to download and use the Mobile Order Pay app , and is able to answer basic questions Assists guests with seating (e.g. , retrieving high chairs) and helps with table service delivery when able Conducts check - ins with guests to inquire about the food and restaurant experience , ensuring that they have everything they need (e.g. , coffee refills , napkins , straws , newspapers) Confidently handles guest concerns using service recovery and knows when it is appropriate to escalate an issue to management Identifies potential areas of improvement or factors that may negatively impact the guest experience and shares these with management Send us your CV at on the email id careers@mcdonaldsindia.com,
Keyskills :
servicerecovery hotelmanagement servicedelivery australianequities uestexperienceleader