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Guest Relations Executive OYO ROOMS

2.00 to 4.00 Years   Ahmedabad   21 May, 2019
Netambit ValueFirst Services Private Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
Industryotel / Restaurant
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

Direct hiring for Guest relation executive for OYO ROOMS CALL 8860005955Experience : 0.6 to 2.0 years ( Fresher can also apply )Qualification : GraduationSalary : 1.0 LPA TP 2.0 LPAJOB DESCRIPTION:

  • Helps & Assists Guests with Check-in & Check-out
  • Meets every guest upon Check-in & Check-out (MUST)
  • If unable to meet the guest upon Check-in (during work hours) - then should meet them within 15 minutes of Check-in
  • Directly (& with immediacy) responds to (including via proactive engagement) & resolves Guest issues/queries/concerns
  • Check and take care of Guest preferences and Special Days (Birthday, Anniversary)
  • Is a scaled down Concierge wrt arranging for special Guest requirements (or knows the best way to connect directly with the sources for the same). Has the local knowledge and takes the initiative.
  • Takes rounds of the Hotel along with one of the GRE on shift (twice in a day; quality checks) - Front of the House & Back of the House
  • Plans for & ensures that GRA`s execute in the schedule for Extra public Area and Room Cleaning ( Spring Cleaning-Weekly basis)
  • Checks for Pest Control & Horticulture
  • Checks for / Follow-up / Proactively plan for Maintenance issues (identify & fix, proactively plan against etc)
  • Checks for Preventive Maintenance parts in rooms and the Hotel
  • Checks and Takes Care of Equipment Maintenance for the Hotel ( Weekly).
  • Accountable for the P&L of the Hotel
  • Checks for Inventory and maintains proper Par stock
  • Checks and Takes care of Expenses Incurred
  • INTERESTED CANDIDATE CAN CONTACT 8860005955 OR MAY APPLY sangita.singh@netambit.in

Keyskills :
administrationoperationsbhmfficecustomerihmservicereceptioncallservicesfrontofficemanagementfrontofficeguestservice

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