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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Public Relations (PR) |
| EmploymentType | Full-time |
SALARY: 40 - 50k LOCATION : Ahmedabad, Gujarat VACANCIES: 1 QUALIFICATION: BSc degree in Hospitality Management, Tourism, Business Administration or relevant field MALE/FEMALE: Female EXPERIENCE: 2 - 5 years JOB DETAILS 1.Provide upscale guest service experiences for clients throughout their stay 2.Ensure clients are properly greeted upon their arrival 3.Monitor daily bookings and ensure assigned rooms are prepared prior to check-in 4.Coordinate luggage collection and storage 5.Oversee check-in and check-out procedures, including reservations and financial transactions 6.Promptly address guests requests, like in-room dining 7.Actively listen to and resolve complaints 8.Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services 9.Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns 10.Inform clients of our hotel services, including breakfast and dining options 11.Promote all hotel amenities, conveniences and programs offered 12.Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures 13.Appraise team s performance and produce regular reports 14.Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience 15.Examine daily duties, assign tasks and check on progress 16.Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings 17.Recommend local tourist spots, including places to dine, shop and sight-see 18.Establish friendly relationships with regular hotel clients FUNCTIONAL AREA Travel Studies,communication, communication skills, co-ordination skills, co-ordination, Guest feedback, Guests, resolve issues, Guest Relations, Guest Relations team, pre tour, tour, tours & travels, travelling, travel, travel arrangements, tours & travels industry, jobs in tours & travels industry, tours & travels industry jobs, tours & travels jobs for freshers, handling guests, travel company, picninc, getaways, vacation, vacation tours, group tours, personalised tours, Indian tours & travels, India tours & travels, tours & travels industry India, foreign tours, Apply Now,
Keyskills :
baggage handling systemsguest serviceguest relationstravel arrangementscoordination skillscommunication skillshospitality managementbusiness administrationbschoteltoursspotslistentourism