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Helpdesk Support L2

2.00 to 6.00 Years   Ahmedabad   24 Nov, 2023
Infomatic Solutions
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Providing technical support services to customers and internal staff Analyzing and troubleshooting hardware and software issues Resolving complex problems related to applications, networks, and systems Creating reports and manuals to document problems and solutions Installing, configuring, and maintaining Windows, Linux, and Mac OS Identifying, diagnosing, and resolving network and system issues Performing system backups and restores Monitoring system performance and troubleshooting system errors Providing guidance and training to junior staff Ensuring customer satisfaction by providing prompt and courteous serviceMust have skills: Must be aware of Microsoft technologies: AD, DNS, DHCP, IIS, FTP, Terminal-Server & application servers etc. Must be aware of common networking concepts like, IP addressing, VPN, Wi-Fi, Lan, Man, Wan, SSH, Telnet, Firewall, Printer etc. Must know Troubleshooting Laptop, Desktop, Printer and other hardware.. Should be aware of Back up & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, windows update, upgrade & downgrade, Software upgrade & downgrade etc. Should be aware with system monitor, network monitor, Remote access management, generating & managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc. Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc. Communication ideas both verbally and in written form in a clear, concise, and professional manner Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP) Knowledge & experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11. Ability to understand and apply technical concepts Team skills, including the ability to establish and maintain effective working relationships Perform customer service duties and respond to customer requests,

Keyskills :
Microsoft technologiesDNSDHCPIISFTPapplication serversIP addressingVPNWiFiLanManWanSSHTelnetFirewallDesktoppatch managementCommunicationroutersswitchesrouting protocolsSharePointExcelTeam skillscustomer serviceTerminalServer

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