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Lead / Assistant Manager - Client Servicing

2.00 to 7.00 Years   Ahmedabad   16 Jun, 2023
Adler Talent Solutions Pvt Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    1. Look after key account management activities by closely working with client managers and Directors.
    2. Serveasthelinkofcommunicationbetweenkeycustomersandinternalteams.
    3. Acting as Point of contact (POC) for the Client handling matters of correspondence, agreements, terms of business, and number of closures for months.
    4. Maintain a healthy and cordial relationship at CXO level to ensure a long term relationship with the client.
    5. Managing existing relationships and developing plans to map future needs and requirements.
    6. Ensuring strong follow up with client managers for timely delivery of quality resumes and closure of positions as per set targets.
    7. Following up with passive clients on a regular basis, building rapport and gaining a trust of clients and getting their Manpower requirements.
    8. Ensuring upsell and cross sell of company products to be made with all the new and existing customers in the portfolio.
    9. Looking for new business opportunities in an existing account and maintaining the existing part (Farming of an account).
    10. Marketresearch of clientsandcompetitiontrackingforeffectiveclientrelationships.
    11. Maintaining daily, weekly, and monthly tracker reports in software and excel sheets.
    Desired Candidate Profile
    • Creating and presenting strategies and proposals
    • Should be able to interact with a significant number of people at once.
    • Prepared to take on new opportunities
    • Initiate and track surveys to identify customer needs and dedication.
    • Commercial awareness and creativity
    • Having an understanding of the presentation
    • We need a data-driven inbound marketer to monitor the majority of our companys sales pipeline
    • Monitor and participate in related social interactions about our company, competitors, and/or industry, both from established leads and customers and from totally new audiences

Keyskills :
customer servicelead generation

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