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Loyalty Manager

1.00 to 10.00 Years   Ahmedabad   25 Aug, 2026
Mayele Services LLP
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    ROLE : Loyalty ManagerLocation : Thaltej, Ahmedabad, GujaratPosition Objective & Responsibilities :
    • Evaluates overall program performance and investigates opportunities to recommend promotions and strategies that drive member engagement and profitability (e.g., ROI, new member acquisition and activation goals, increased frequency, etc.)
    • Works collaboratively with Business Analytics, IT, Customer Insights, Finance, and other Loyalty Development counterparts to forecast, manage and analyze program performance metrics and to report on activities.
    • Collects the Feedback from Customers both offline and online and shares it with Key Functions like Operations, Buying and HR , work with them closely to resolve troubles faced by customer with an objective to Improve Customer Loyalty.
    • Works directly with local bodies and other Market leaders to energetically increase participation and growth at the sore and member level of Kin Marche Loyalty.
    • Serves as Subject Matter Expert and manages all day-to-day program activities including enforcing existing terms & conditions, help defining marketing collateral in Kin Marche and digital channels and program technical enhancements for future use.
    • Able to analyze large datasets and review for opportunities of growth within primary segmentation of the business like restaurant regions, audience segments for marketing communications and digital marketing channels.
    • Develops and manages the marketing promotional plans that support program growth (visitation and profitability) including new member acquisition and existing member engagement optimization.
    • Collaborates with internal marketing teams by assisting with and providing strategy, direction, and input towards the development of campaigns that support program growth and are in-keeping with Kin Marche brand requirements.
    • Works with multiple areas of the business to proactively problem solve and enhances the user experience of the Kin Marche Loyalty Program.
    Qualification:
    • Bachelors or Masters degree in marketing, advertising or business administration preferred
    Experience :
    • 5 years in CRM & Loyalty Programs, marketing, project management, direct marketing, advertising, direct response, or loyalty marketing
    Key Skills :
    • Experience in modeling and analyzing various KPIs
    • Excellent project management skills
    • Ability to establish and build business relationships
    • Very strong communication, analytical and inter-personal skills (written and verbal)
    • Ability to multitask while maintaining a strategic focus
    • Well versed in current marketing and mobile best practices
    • Outgoing, proactive and team player

Keyskills :
loyalty program managementcustomer retentioncustomer engagement

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