Manager HR and Admin

Job Description

Greetings from Navin House! Sub:- We have Opening for the post of Manager HR and Admin with Navin Group at Ahmedabad. Manager HR & Admin Company: Revo International LLPLocation: Ahmedabad About the job: The Admin manager handles customer care, office administration, retail coordination, recruitment, hr, & bulk orders.The job requires a sound understanding of customer service, excellent inter personal skill & understanding & handling of people. The AM interacts with numerous people on a daily basis & reports to top management so communication & excel skill is essential. Responsibilities: Customer Support, Returns & Reviews Manages independently or supervises team of customer care executives to manage all customer support activities of the company. Gets trained & understands company s brand overview, products, innovations sizing, customer care system, & returns management, in complete detail. Interacts with company s customers through email, phone, facebook, instagram & other channels to solve customer queries. Manages customer return email & internal processes to ensure due process is followed, & returns are sent to customer in time & accurately. Ensures all customer queries are solved within SLA period & satisfactorily. Does customer calling for sales & offers as required. Calls or ensures calling to customers to get reviews for company s products sold through ecommerce channels. Admin & Housekeeping Ensure proper reception & guest handling of the office. Supervises cleaning & maintenance agencies & ensures the office is maintained properly. Maintains appropriate reports for the same. Ensures all maintenance or repair work is done from time to time & all office furniture & fixtures are maintained as required HR & Recruitment Handles entire recruitment activity of the company. Job posting, shortlisting, data entry, & recruitment process handling. Coordinates with office boy, housekeeping staff & other office staff to ensure discipline & time is followed. Performs HR related activities, employee motivation & other performance enhancement activities activities. Retail Coordination Handles day to day operations & coordination of retail stores. Ensure reporting, discipline & systems are adhered to. Strives to increase employee & store performance. Content & Social Media (if required) Develops new content for the company s blogs. Handles posting & creation of content on company s social media independently or in coordination with agency. Other work Ticket booking. Representing company in trade events. Bulk customer handling. Any other coordination, process, data entry or customer interaction work given from time to time. Reports to: Admin Manager Minimum Qualifications: Experience & knowledge of customer care. Basic knowledge of MS Excel. Excellent written & spoken Hindi & English. Bachelors Degree in any field. 1 year experience Preferred Qualifications Experience of managing entire customer service department. Experience of recruitment & candidate screening. Experience of housekeeping & office admin. About the company: TRUEREVO sells innovative life-wear, running gear, fitness apparel and sports accessories. Conceptualized in Switzerland, the brand has won the award for being in the top 50 innovative sports brands of the world and sells products in over 50 countries. Quality & Functionality for everyone Websites: www.truerevo.in (for India) www.truerevo.com (Worldwide) Google form:- https://docs.google.com/forms/d/e/1FAIpQLSfrXvpDPQb1nRJxhNMOIjGnSYz7enpqeSXpp-Ffa7q1PFS8kw/viewform usp=sf_link In order to save time, we request you to fill up the personal data sheet online by using the link below to apply. Cognito Form : https://www.cognitoforms.com/NavinGroupRecruitment/CANDIDATEDATAFORMNAVINGROUP Please fill both the forms, confirm the mail and revert back ,

Keyskills :
social mediacustomer servicedue processtop managementcustomer carecustomer supportdata entry