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Medical Scheduler

Fresher Ahmedabad 28 Jan, 2026

Job Location	Ahmedabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Allied Health Services
EmploymentType	Full-time

Job Description

Designation: Medical SchedulerLocation: AhmedabadJob SummaryWe are seeking a detail-oriented and patient-focused Remote Scheduler to manage appointment scheduling, patient communication, and administrative coordination in a healthcare setting. The role involves handling inbound and outbound calls, verifying patient eligibility and insurance, coordinating telemedicine and in-person visits, and supporting providers through accurate scheduling and documentation using EHR systems.Key ResponsibilitiesPatient Scheduling & CoordinationAnswer and triage inbound patient phone calls professionally and efficiently.Schedule appointments for sick visits, well visits, telemedicine, and in-person consultations.Handle telemedicine appointment scheduling for conditions such as pink eye, skin rashes, cough, ADHD, referrals, and similar concerns.Reschedule, move, and follow up on appointments as required.Schedule missed or overdue well visits and CPX appointments based on no-show dashboards.Patient Communication & SupportReceive patient calls and address appointment-related issues or concerns.Escalate medical questions or concerns to providers by booking appropriate visits or sending cases when required.Make outbound follow-up calls to patients for scheduling, reminders, and missed appointments.Insurance, Eligibility & DemographicsVerify patient eligibility and Primary Care Provider (PCP) status for next-day appointments.Validate patient demographic details and insurance information.Check insurance coverage against provider-approved insurance lists for scheduled appointments.Perform eligibility checks for prospective and scheduled patients.Administrative & System TasksMonitor and manage tasks from the Athena inbox and other assigned dashboards.Process prior authorizations for medications and specialist referrals.Send pre-check-in forms, intake documents, and correspondence forms to patients via Kyruus.Process immunization records, physical forms, and appointment-related payments.Track and follow up on prospective patients.Systems & ToolsWork efficiently with Electronic Health Record (EHR) systems, such as:AthenaeClinicalWorksEpic SystemsNextGen HealthcareRequired Skills & QualificationsPrior experience in medical scheduling, patient coordination, or healthcare administration.Strong verbal communication and interpersonal skills.Ability to manage high call volumes and multitask effectively.Experience with EHR systems, preferably Athena or similar platforms.Knowledge of insurance verification, eligibility checks, and prior authorizations.High attention to detail and accuracy in data entry and documentation.Comfortable working remotely and managing tasks independently.Timings:7:30 PM 4:30 AM ISTPerks & Benefits:5 Days Working

Keyskills :
pcpschedulingathenaoutboundecwmissed appointmentsschedule appointmentsreschedulepatients

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