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Operations Manager - Domestic BPO - BFSI Tele Collections

4.00 to 7.00 Years   Ahmedabad   12 Nov, 2024
MDG Star Overseas
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Operations Manager - Job SummaryAs Operations Manager, you will be directly responsible for daily operations of collections process.You will be required to manage all the processes associated and would have to lead client engagement on the same.You will also be asked to make suggestions for system and process improvement using your knowledge and experience.
    1. Local candidates of Ahmedabad, gujrat should apply!
    2. The candidate must have worked as a collections Process Leader in Domestic BPOs.
    3. Immediate Joiners are required.
    Job Responsibilities :
    • Manage the collections team and their performance. This role is primarily responsible for collections process for clients.
    • Conduct staff performance reviews, and other operational strategy assessments.
    • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
    • Manage and improve centre performance through performance monitoring, problem resolution, system audits and quality assurance measures.
    • Understand and deliver on the client SLAs for all processes under your ambit.
    • Delivering and meeting targets, assigning tasks and ensuring compliance with collection policies and procedures.
    • Regular Client coordination and review.
    • Summarize, collect and analyse call centre trends and data for regular performance reports.
    • Qualifications
    • Bachelors Degree
    • 5 years of managerial experience
    • Collections experience required
    • Motivated self-starter
    • Should have handled CC operations for 100 workstations
    • Should have experience of handling outbound process
    • Excellent verbal and written communication skills
    Location : Income Tax, AshramRoad , Ahmedabad.

Keyskills :
operations managementbpo operationsbfsidomestic callingtelecallingcollections process

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