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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Leading Helathcare company in USA having IT division in AhmedabadTotal Staff in USA: 2000, Ahmedabd: 60 IT professionals5 Days a Week workingRoles and responsibilities ESSENTIAL RESPONSIBILITIES: Primary contact for PACS, works with IS team members, vendors and customers to coordinate project plans including timetables, testing, training and implementation dates. Keeps involved personnel informed of changes via email updates, meetings, etc. Works with vendors to solve software/ hardware issues. Drives PACS initiatives Prioritizes, investigates and troubleshoots problems and questions pertaining to system applications, interfaces and data processing as appropriate. Solves the problem and/ or helps determine correct measures to be taken toward the solution. Documents status of issues on a timely basis. Able to provide low level software PACS support and problem resolution without calling third party vendor Remote Operations Center (ROC) each time. Provides customer support by communicating with customers in a prompt, courteous professional manner; Evaluating problems in a timely manner and collecting all information required to solve the problem; monitors system performance. Communicating appropriately to local and/ or remote support staff and working together with these entities to develop a solution to the problem; Taking call as scheduled to meet around- the- clock needs of system users. Documents site- specific failure recovery and work around processes. Required Experience: Minimum 1 year working in a Imaging department. Minimum 2 years experience required in clinical and/ or financial healthcare information services. Minimum 2 years EMR build experience. Skills & Abilites: Ability to prioritize and carry out multiple responsibilities simultaneously; detail- oriented and extremely well organized; excellent listening skills; comfortable speaking with both internal and external customers; excellent customer service skills. Must be able to work independently or in a group as necessary. Requires organizational skills, effective time- management, and detail oriented with an aptitude for problem solving; effective public relations and interpersonal communications. Aptitude for understanding computer software and hardware. Ability to self- instruct and teach others. Must have Excellent communication skills Self- motivated, enthusiastic and team player pacs, imaging, emrJobs in India: Ahmedabad Bangalore Chandigarh Chennai Cochin Delhi Hyderabad Kolkata Mumbai Pune ,
Keyskills :
ommunicatioprofessional mannersystem applicationsweb designingproblem solvingtime managementcustomer servicecustomer supportproject planspublic relationsremote supportproblem resolutiondata processing