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Project Manager

2.00 to 3.00 Years   Ahmedabad   10 Mar, 2021
Translate By Humans
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software,Engineering Design / Construction
EmploymentTypeFull-time

Job Description

Translate By Humans is seeking a translation project manager to join our team based in Ahmedabad. This role will primarily be responsible for overseeing the successful execution of translation/subtitling projects across various industry verticals, including ones that involve multiple foreign languages and maintaining client relationships as well.

Key Roles and Responsibilities

  • Responsible for the day-to-day management of one or more complex translation/subtitling projects, including but not limiting to
  • Handling in-bound inquiries and website chats,
  • Sourcing the language projects to translators and proofreaders
  • Reviewing and Formatting files for QC
  • Assisting Sr. Project manager with various other project responsibilities
  • Serve as a liaison between client and translator, ensuring any and all expectations/requirements for the projects are made clear to the translation teams.
  • Excellent project coordination skills including adherence to time lines, scope and quality
  • Ability to prioritize and to recognize what and when to escalate
  • Follow all stipulated quality assurance procedures and resolves quality assurance issues.
  • Keeping track of and reporting on project progress to internal and external stakeholders.
  • Collaborate with internal teams to initiate and implement procedural changes and help optimize work ows.
  • Assist in the creation, updating and maintenance of translation memories in applicable language(s).
  • Gain expertise in the usage of CAT tools (For eg. TRADOS) including the ability to troubleshoot issues.
Requirements
  • Bachelor s degree (Master s degree preferred)
  • At least two plus years of experience in Project Coordination
  • Should be willing to work in UK Shift -1 pm to 10 pm
  • Experience in customer service, coordinating projects and/or managing resources.
  • Hands-on experience in working with Customer Service tool (Zendesk, FreshDesk, ZohoDesk, etc)
  • Must have worked in multiple vendors environment
  • Ability to multitask in a time sensitive work environment and stay calm under pressure.
  • Understanding of HTML, XML, and web technologies along with Microsoft Office programs would be beneficial.
  • Brilliant at communicating expectations and should have excellent customer service skills.
  • Fluency in verbal and written English Communication and in understanding foreign dialects
  • Fluency in basic reading and writing in any European language
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
  • Highly detail oriented, positive, friendly, and a fast learner
  • Project Management Certifications Like CAPM, Prince2 and PMP are plus
  • Able to work independently and as part of a team.
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Keyskills :
javaproject coordinationquality assurancecorporate liaisoncustomer serviceforeign languagesproject managementcat toolsweb technologiesmicrosoft officecoordination skillspmpdeliveryxmlhtmlbasicreportingcapmcustomer relations

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