Service Assurance Lead Ahmedabad Off Roll

5.00 to 10.00 Years Ahmedabad 27 Sep, 2019

Job Location	Ahmedabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

This position will be on rolls of Lobo Staffing Solutions Pvt Ltd Job Location : Ahmedabad

Minimum 5+ years of experience
Manage technical support activities of Transmission , Microwave / UBR nodes and services /links and ensure that support services are available 24 x 7 and network availability. Field Support for Break Fix Calls,Change requests and Alerts from NOC .
To maintain SLA/OLA as per agreement. Track OEM & Vendor performance
TT/ CR Performance Management & Reporting and contribute in the creation and improvements to procedures and routines within the department / group.
Resource Management -To predict Manpower requirements and ensure function is adequately staffed all the time and conduct Interviews & performance discussions.
Service Fault Management to delegate the tasks efficiently within the team so as to meet SLAs well within the time limits.

Keyskills :
breakfix fieldsupport changerequests faultmanagement supportservices technicalsupport resourcemanagement performancemanagement noc oem ubr slas vendor staffing reporting microwave management performance rans

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Service Assurance Lead Ahmedabad Off Roll

Job Description

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