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Job Location | Ahmedabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Experience Range:2 - 4 YearsAbout Us:As one of India s top IT services firms, CMS IT Services has been consistently providing in- depth customized IT Infrastructure Solutions to across all sectors of industry government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end- to- end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.Roles and Responsibility: First level techical support over phone- Specific hardware knoweldge for problem isolation and remore resolution, Windows / Linux OS Knowledge , Understanding of OS Drivers/ Patches/ Tools & download from OEM web site, Basics of Mail Messaging (client and server side ), MS Office application, Chatting software, Skype etc knowledge, Assign tickets to respective vendors, follow up and get it closed SLA performance improvement with more remote resolution,
Keyskills :
troubleshooting sla networking otelmanagement msoffice activedirectory technicalsupport computerscience businessstudies itinfrastructure serverside itservices itservicemanagement servicedesk