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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Sales / BD |
| EmploymentType | Full-time |
Roles and Responsibility: Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills- Tool knowledge, Alert monitoring, Follow- up and closure of the call and enable in the RCA analysis ITIL trained , Experienced in the specific tool in his/ her previous assignment.Basic problem isolation using knoweldge base ( SRDB).End user support for products like messaging and productivity apps Service desk Executive- 16732 Skills Scale 10 Grading System Scale 4 Grading System % Marks of 100 Maximum Select Grade System ,
Keyskills :
troubleshooting logging sla tinfrastructure businessstudies usersupport publicrelations itservices computerscience servicedesk technicalsupport itservicemanagement hotelmanagement servicemanagement