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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Cement / Building Material |
| Functional Area | Service / Installation / Repair,Sales / BD |
| EmploymentType | Full-time |
Dear Candidate, We have openings in our company ATMAN Solutions Pvt. Ltd. Ours is an engineering firm established in 2008 to serve diverse industry sectors like Dairy , Food Processing , Pharmaceutical , Chemical, Beverages , Brewery etc We offer a variety of solutions to better serve the needs of clients. We are Turnkey Project Executor, Process Engineering & Automation Solutions and Services provider. We execute full range of engineering solutions. ATMAN provides engineering solutions that encompass various stages of plant life cycle. We require Service Manager for our Service Division. Position : Service Manager Qualification : BE/B.Tech - Any Discipline Or MBA Location : Reporting Location : AhmedabadExperience : Min 5 years in services management. Duties and Responsibilities:Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out Displays extensive working knowledge of industry standards and practices, including product details and company services offered Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling services and taking care of any customer concerns or complaints quickly and professionally Assists with or performs administrative tasks Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency. Management of service mobile app. Resolves service desk problems and improves current service desk methods to increase productivity and customer service Monitors department issues and client complaints to define patterns and work to lessen those recurring issues Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work Skills Required: Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer - Facing Skills, Strong Written and Verbal Communication, Self - Motivated, Troubleshooting, Creative Problem - Solving. Should have inclination towards sales. Should have proven abilities to work as team leader. ,
Keyskills :
caresales processoffersservice deskcustomer servicefood processingprocess engineeringmusic makingworkshoppharmasalesincrease productivityspare partsexecutorverbal communicationdairybreweryfoodwarrantymobile