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Job Location | Ahmedabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BDTechnical Support / Helpdesk |
EmploymentType | Full-time |
Job Functions / Responsibilities:Find technical solutions on issues or queries related to unknown or new scenariosMeet set SLAsManage relationships with clientsWork with cross- functional teams as and when requiredKeep up- to- date with all eClinicalWorks products and its enhancementsMaintain excellent customer satisfaction levelOther duties as assignedSkills Required:Bachelors or Masters Degree in Computer Science or Information Technology or a related field(such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)Proficient with relational databases (SQL Queries)Excellent knowledge on basic RDBMS ConceptsKnowledge / Experience with Java or .Net (OOPs Concepts)Experience with Internet Protocols, HTTP / HTTPsKnowledge of basic networking fundamentalsExperience with XML / XSLExperience with Web Application Server(s)Understanding of multi- tier web architectureKnowledge of SQL Server 2005, 2008 and My SQLKnowledge of server side programming using VB/ COM, .Net and/ or Java would be an advantagePrior technical support experience shall be an advantagePrompt, responsive, responsible and friendly approach to customer situationsOther Skills / Abilities:Professional telephone etiquettesAbility to balance multiple prioritiesAbility to handle difficult situationsHard working smart individualEager to learn new thingsExcellent customer service orientationStrong analytical and problem solving skillsExcellent attitude and spirit of cooperationStrong interpersonal and communications skillsReady to work in 24*7 ShiftsKeyskills :Company ProfileThe largest cloud- centric, fully integrated EHR for physicians, population health, and patient engagement.Recruiter is interested to get potential application for this job opening.Recruiter will proceed your potential application and will be in touch with you shortly.,
Keyskills :
company customerservice telephone customersatisfaction anageteam get manage netw king product satisfaction