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Sr. Service Engineer

1.00 to 10.00 Years   Ahmedabad   06 Aug, 2026
ETHOS HR MANAGEMENT AND PROJECTS LIMITED
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Plan and schedule installation and commissioning activities, and allocate manpower based on project complexity.
    • Ensure availability of tools, drawings, and documentation before dispatch, and monitor project timelines to escalate delays.
    • Review General Arrangement (GA) drawings before site execution and coordinate with the Design & Projects team for clarifications.
    • Communicate technical updates and modifications to clients, and ensure site execution matches the approved GA.
    • Oversee complete machine installation at customer sites, ensuring the Site Readiness Report is received before deputing service engineers.
    • Ensure mechanical, electrical, automation, and process alignment; monitor trial runs and stabilization until performance parameters are achieved.
    • Close punch points and pending issues, ensuring complete installation of the machine in minimum time.
    • Monitor breakdown calls, track service engineer movement and site visit reports, and reduce repeat complaints through root cause analysis.
    • Maintain response time standards and troubleshoot problems at the customer end.
    • Ensure proper submission of Machine Commission Reports, Site Visit Reports, and Site Readiness Reports.
    • Maintain a centralized service database, prepare monthly MIS reports, and maintain the Service Dashboard and Customer Complaint Register.
    • Act as the primary escalation point for domestic customers and conduct periodic follow-ups post-installation.
    • Take overall responsibility for after-sales spare parts management, including coordination with transporters for timely shipment.
    • Verify spare parts requests raised by service engineers and ensure proper documentation of dispatch and delivery.
    • Coordinate with the accounts department to confirm payment for spare parts has been received before dispatch.
    • Develop and implement Standard Operating Procedures (SOPs) for installation and service activities to improve efficiency and reduce installation time.
    Eligibility & Requirements
    • Diploma, BE, or BTech in Mechanical Engineering.
    • At least 4 years of experience coordinating machine installation, commissioning, and troubleshooting.
    • Fluency in Excel.
    • Good communication skills.
    • Strong organizational and multitasking abilities.
    • Ability to work independently and maintain confidentiality.
    • Project planning capability.
    • Documentation discipline.
    • Customer handling skills.

Keyskills :
customer supportdrawingmachine maintenancecommissioninginstallationdocumentationmachinerygeneralarrangement

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