Subject Matter Expert

Job Description

Your Role and Responsibilities We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award Best Employer of People with Disabilities and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Business Unit Introduction Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services. Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. Who you are As a Technical Expert , you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here What you will do

• Responsible for installation and configuration of TSM v 5.x, 6.x,7.x, 8.x Master Server, Media Server, and Clients across various Operating System platforms
• Install and configure TSM v 6.x,v7.x and 8.x T on and migration TSM Master, Media and Clients on UNIX, Windows and Linux environments
• Upgrade TSM for all UNIX, Linux and Windows
• Implement clustering mechanism to lower the administrative tasks
• Work on Client-Server architecture for one-to-one and one to many connections

How we ll help you grow:

• You ll have access to all the technical and management training courses to grow your expertise.
• You ll learn directly from expert developers in the field; our team leads love to mentor.
• You have the opportunity to work in many different areas to determine what really excites you.

Required Technical and Professional Expertise

• Minimum 6+ years of experience in M&EM environment
• Hands on experience with ITM6 , APM 8 and ITCAM Agents
• Install, configure and manage ITM core components(TEMS, TEPS, TDW etc.) ,OS agents and ITCAM Agents
• Proficiency with IBM GSMA Architecture knowledge
• Good hands on experience on writing situations and create new custom Agents with agent Builder as per Customer requirements
• Customizing and meeting Operations teams requirements
• Integration scenario knowledge with Event Management system (Netcool suite of products)
• Proficiency with Operating Systems such as UNIX (Solaris, Linux, AIX etc.) and Windows.
• Proficiency with various scripting and coding methods such as PERL/CGI, Shell/Batch, XML, SQL.

Preferred Technical and Professional Expertise

• Knowledge of application dependency mapping and business service management
• Analyse and research options for interfaces with exiting external systems.
• Participate in architectural planning for service management and service assurance.
• Need to involve in solution testing, debugging, and refinements to produce the required end-product.
• Capable of preparing program-level, user-level documentation on an as-needed-basis.

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Keyskills :
customer relationssla qualitysme reportingbusiness impact analysis business service managemententerprise management systems