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Job Location | Ahmedabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | NBFC ( Non Banking Financial Services ) |
Functional Area | Maintenance |
EmploymentType | Full-time |
On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with Bank FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments , On-the-job training. Performance Reporting Maintaining MIS
Keyskills :
producttraining collectionsprocess performancereporting mis excel training reporting management leadership escalation collections eoplemanagementperformancereview