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Support Specialist

1.00 to 3.00 Years   Ahmedabad   30 Dec, 2019
POST A RESUME HR Consultancy
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BDNetwork / System Administration
EmploymentTypeFull-time

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
    • ,

    Keyskills :
    feedback customer productsales sales ollowup product identify customers salesmarketing li

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