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Tech Support Executive

1.00 to 2.00 Years   Ahmedabad   10 Mar, 2024
Online PSB Loans Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryFinTech
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    About the company:OPL, is a revolutionary digital credit infrastructure company that develops and integrates cutting-edge technology to automate and digitize lending for both borrowers and lenders. The company addresses the challenges of credit distribution to MSMEs and retail borrowers. With a view to expanding its digital footprint and utilizing its infrastructure, company is diversifying into several industries segments.Broad Responsibilities:A Tech Support Executive is a professional who provides technical assistance to customers who are experiencing issues with software, Platform, or other technical products. Their primary responsibility is to troubleshoot and resolve technical issues that customers may be facing.Some of the key responsibilities of a Tech Support Executive include:
    • Providing technical support via phone, email, or chat.
    • Troubleshooting technical issues related to software, platform.
    • Documenting customer issues and solutions in a ticketing system.
    • Collaborating with other technical support teams to resolve complex issues.
    • Conducting research and identifying solutions to new technical problems.
    • Maintaining and updating technical knowledge base and documentation.
    • Escalating issues to higher-level support teams when necessary.
    • Providing excellent customer service to ensure customer satisfaction.
    Preferred Skills
    • Work Experience 1 to 2 Years
    Qualification:B.Tech, M.Tech , BCA, MCA,BE-IT, ME-ITMandatory Skills:Candidate have knowledge of MYSQL is preferred first.Immediate Joiner will be Preferred First.

Keyskills :
technical supportcommunication skills

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