| Hyderabad Jobs |
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| Delhi Jobs |
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| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
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| Sales |
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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International)Network / System Administration |
| EmploymentType | Full-time |
Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve the issues Provide problem analysis and resolve client issues with the aid of available helpdesk tools Ensure accurate call comments are entered and appropriate information is provided in escalated calls Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion Collaborate with team members on knowledge transfer, support policies, procedures and standards Working knowledge of MS product suite, particularly within a customer services or help desk environment Logical thinker Good analytical and problem- solving skills Excellent in oral and written communication,
Keyskills :
troubleshootinglanoperatingsystemsproblemanalysisknowledgetransferwrittencommunicationanalysishelpdeskdiagnosisownershipanalyticalcommunicationProblemFindingetwkingtechnicalsuppTeamProblemSolvi