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Technical Support Engineer

1.00 to 6.00 Years   Ahmedabad   08 May, 2020
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryAviation / Airline
Functional AreaNetwork / System AdministrationSales / BD
EmploymentTypeFull-time

Job Description

Technical Support EngineerNo. Of Positions: 1Take ownership of customer issues reported for softwares being used and ensure proper resolution within defined time lines, Research, diagnose, troubleshoot and identify solutions to resolve customer issues, Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide prompt and accurate feedback to customers, Ensure proper recording and closure of all issues, Prepare accurate and timely reports, Document knowledge in the form of knowledge base tech notes and articles,

Keyskills :
troubleshooting lan operatingsystems knowledgebase prompt closure research diagnose rec ownership escalation FAQ KCS KnowledgeEngineering etw king technicalsupp ding KnowledgebasedSystems Knowhow CertifiedKn

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