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Technical Support Executive

2.00 to 5.00 Years   Ahmedabad   02 Mar, 2024
Doxy Software Services Private Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job OverviewWe are looking for an innovative and experienced technical support executive to join our team. Technical Support Executive is responsible for troubleshooting and supporting the client tickets, queries, bug report.Location- Ahmedabad (WFO)Notice Period- Immediate to 15 daysExperience- 2 to 5 yearsResponsibilities and Duties
    • Respond to customer inquiries and provide technical support.
    • Able to troubleshoot production & internal bugs, client tickets.
    • Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.
    • Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions
    • Analyse and understand customer-reported issues to determine root causes.
    • Collaborate with other team members and departments to find comprehensive solutions
    • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions
    • Contribute to the creation and updating of knowledge base articles to enhance self- service options for customers
    • Stay up-to-date on product features, updates, and technical specifications
    • Ensure high levels of customer satisfaction by meeting service level agreements and response times
    Qualifications
    • Having knowledge of .NET C#, JavaScript, Web API, jQuery
    • Critical thinker and creative mindset and the ability to approach a problem creatively.
    • A team player but can work independently too.
    • Excellent written and verbal communication skills.
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.
    • Database knowledge spanning across SQL, PL/SQL, MSSQL Server, and RDBMS is preferred.

Keyskills :
pl sqltechnical supportbug trackingms sql serverjquery.netsqljavascripttroubleshooting

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