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Telesales Executive

Fresher   Ahmedabad   28 Feb, 2026
JobStation Enterprise LLP Hiring For Gauneeti Organics
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaCustomer Care Executive (Call Centre)Customer Care Executive
EmploymentTypeFull-time

Job Description

    1)Telecalling and Customer Engagement:
    • Conduct outbound and inbound calls to prospective and existing customers to promote and sell GauNeeti Organics range of premium A2 dairy products.
    • Build strong relationships with customers by understanding their needs and preferences, and offer suitable product recommendations. Educate customers about product benefits, uses, pricing, and ongoing promotions, ensuring they have all the information needed to make informed purchase decisions.
    • Proactively follow up with customers for order confirmations, feedback, and service updates.
    2) Sales, Upselling & Customer Retention:
    • Identify upselling and cross-selling opportunities by understanding customer preferences and recommending suitable products.
    • Re-engage inactive or past customers with new offers, promotions, and product benefits.
    • Drive customer loyalty and retention through consistent follow-ups, ensuring repeat business and referrals.
    3) Participating in Exhibitions and Events:
    • To participate in Exhibitions like Organic Farmers Market and others on a regular basis to be able to interact with existing and potential customers, and to sell and cross-sell our products.
    • To participate in Events conducted by the company for Branding, Marketing, Sales, etc. on a need to need basis.
    4)Issue Resolution & Support:
    • Handle customer complaints and concerns over calls, ensuring quick and effective resolutions.
    • Coordinate with internal teams to resolve order, payment, and delivery issues efficiently.
    • Take ownership of escalations, ensuring a smooth and satisfactory resolution for customers.
    5)Order & Account Management:
    • Assist customers over the phone in placing, modifying, and tracking their orders with ease.
    • Monitor order fulfillment and proactively update customers on their order status.
    • Maintain detailed call logs and customer records, tracking interactions and purchase history for personalized service.

Keyskills :
problem solvingdata entrycommunication skillscrm tools

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