Unit Head TF

Job Description

• Ensuring Day to Day activities are done TO ensure that day to day activities to transaction processing are done.

• Requires floor management based on volumes in different units, vis--vis staff allocation.

• Ensure that all identified control points are checked

• Process Review and Automation Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end.

• The objective is to improve the service deliverance time and score over the competitors.

• Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.

• Interaction with RBI Auditors & Statutory Auditors.

• Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region.

• To ensure that all documents as requested is made available to them for their scrutiny and verification.

• Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and are complying with all the statutory requirements.

• updating latest RBI circular or notification or FEMA guidelines with classroom training for staff to ensure that staff understand their work, what they are doing and why.

• To create staff base that will do multiple level of jobs and encouraged talent and enhanced their skills.

• Additional responsibility is also allotted to senior staff members depending upon their experience and potentials.

• Based on productivity, additional responsibilities, initiatives, etc devise monthly reward and recognition system within department as well as recommend to banks star award.

• Conduct monthly review of productivity of each staff members.

• Analyze the same with different techniques and present to them for their study and improvement.

• To ensure that proper Backup in form of Team leader is created to manage the department in temporary absence of Unit head.

• Training the trainers and creating more trainers in the dept to manage the knowledge level within the department.

• This also ensures that staff is comfortable in handling the customer.
• To ensure that the process for password handover/takeover is followed.

• To ensure timely servicing of all equipment and testing of backup systems.

• Voucher Management : To manage all vouchers and records as per laid down guidelines.

• Archive, Print and file approval mails for Referrals.

• To ensure that rubber stamps are affixed as prescribed.

• Timely processing of all records in the RMS/Archival system as per laid down guidelines.

• To liaise with Record management Agency for storage/retrieval of records.

• Other Responsibilities : Error-free operations.

• Clean Audits and Compliance Team handling, grooming and motivation.

• Contributing ideas and suggest process simplifications/improvements.

• Ensure and build internal control mechanism to prevent frauds, errors.

• Ensure training at regular intervals to staff at various levels.

• Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.

• Investigate errors/lapses and inform seniors scrupulously.

• Procure relevant approvals from seniors.

• Liaison with internal customers for resolution of issues.

• Maintain good liaison with all stake holders.

• Take up issues relating to infrastructure, utilities, systems.

• Cost management.

• Ensure smooth implementation of new systems, enhancements, migration.

• To identify/escalate cases of potential misuse of the banking systems.

• Participate in various Corporate Social Responsibility activities of the bank.

• Ensure timely handover of systems.

• Maintain relevant registers and documents.

• Suspense/General Ledger accounts monitoring
• Skills

• Banking Product & Process Knowledge
• Regulatory Knowledge
• Planning and Organizing Skills
• Communication

Keyskills :
corporatesocialresponsibility teamhandling businessunits processreview currentaccount internalcontrol floormanagement socialresponsibility transactionprocessing hrmanagement hr rocessreengineering